Return & Refund Policy

Last Updated: July 2026

At LifeVac, your satisfaction and safety matter to us. This policy explains how returns, exchanges, and refunds work for customers in the United States, United Kingdom, Canada, Australia, and other countries we ship to.

1. Our Products & Pricing

All prices are listed in US Dollars (USD). Applicable taxes or import duties for international orders are the responsibility of the customer, unless otherwise stated at checkout.

2. Return Eligibility

• Returns are accepted within 30 days of the delivery date
• The item must be unused, unopened, and in its original packaging for hygiene and safety reasons, as this is a device intended for facial/mouth contact
• Opened or used devices can only be returned if they are found to be defective or faulty
• Proof of purchase (order number or receipt) is required for all returns

3. Defective or Damaged Items

If your LifeVac Manual or Auto device arrives damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and photos/videos of the issue. We will offer a free replacement or a full refund, including original shipping costs, at no charge to you.

4. How to Start a Return

• Email support@lifevac.website with your order number and reason for return
• Our team will confirm eligibility and provide return instructions
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

5. Refunds

• Approved refunds are processed to your original payment method within 5–10 business days
• Refund timing may vary slightly depending on your bank or card provider (common for customers in the US, UK, Canada, and Australia)
• Original shipping fees are non-refundable unless the return is due to our error or a defective item

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during a return.

7. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, our standard return policy applies.

8. Exchanges

We're happy to exchange your LifeVac Manual or Auto device for a different variant if it is unused and within the 30-day return window. Contact our support team to arrange an exchange.

9. Contact Us

For any questions about returns or refunds, reach out via our Contact Us page or email support@lifevac.website.